Order tracking
Track your order
We're here to help. Whether you have a question about your shipment, a delivery, or a refund — our team is on it.
Order numbers look like #ABC12345 — find yours at the top of your order confirmation email. You can also paste the full Stripe id (pi_…).
Quick answers
Common questions
- Pre-transit means we've generated a shipping label but the carrier hasn't scanned the parcel yet. This step usually clears within 24–48 hours. Tracking starts updating once it hits the first scan.